Our Team

Robert Cioffi, COO & Co-Founder

Robert Cioffi graduated Iona College in 1990 with a BS Computer Information Science. After working at GE Capital for several years, Robert pursued an entrepreneurial calling and founded Progressive Computing with co-owner, Ugo Chiulli. Robert is widely known (and truly enjoys) to be an expert public speaker on a variety technology topics. His pragmatic, decisive and creative personality is evident in the dozens of business magazine articles published in the last 2 decades. Robert is actively engaged in the IT Nation Evolve Peer Group both as a member since 2010 and a Facilitator as of 2020. At heart, Robert is a “Go Giver”. He has volunteered as a CCD teacher, served on several non-profit boards, and is a board member for the prestigious Business Council of Westchester. Finally Robert is a bit of a LinkedIn junkie where you can follow his unique writing and thought leadership.

Ugo Chiulli, CEO & Co-Founder

Ugo wanted to build PCI because he’d always wanted to start his own business in order to steer his own destiny and technology had been a passion of his since childhood. After over 25 years he considers himself fortunate to have been able to combine these two, with the help of his trusted co-founder, to create a successful business. When not figuring out ways to boost business and keep his employees happy Ugo enjoys espresso, going to a great café, a good bourbon or whiskey (it’s his dog’s name!), an occasional cigar, and more than anything pairing any of the above with good company. Beyond PCI, Ugo’s proudest accomplishment is raising two level-headed kids (or as he says “OK fine, HELPING to raise them with my wife, Alma”) and his best quality, by far, to be his patience. An interesting and little known fact about Ugo is that he only holds one citizenship: Italian.

Marina Reichelt, Director of Finance

Marina was PCI’s next Leadership Team member joining the company in October of 1999.

J Alejo, Director of Operations

J (no, it’s not an initial, it’s his name!) completed our Leadership Team in February of 2017. He was born and raised in Manhattan's Hell's Kitchen and, when he’s not battling technology, family time is first and foremost. He also loves playing, watching and talking basketball and if he could have one super-power he’d have the power to be in two places at once or to travel from one place to another in an instant. Given J’s job, no one would mind that one bit.

Scott Costa, Technical Account Manager

Scott started working at PCI in June of 1998 and is the 1st Team member ever hired by the company! Scott took the job here because “it was a great opportunity to learn every aspect of IT” and thinks “the Team is what I like best about working here”. That must be true given he’s been here for over 22 years. Scott considers his best quality to be the fact that he always wants to do the right thing and his proudest accomplishment to be his great relationship with his family. If he could only eat one meal for the rest of his life it would be pizza.

Mark Nichols, Technical Account Manager

Mark became PCI’s 2nd employee in July of 1998. Smart, charismatic and full of energy he truly embodies PCI’s 4 Core Values of Respect, Team, Humble Confidence and Commitment. In the office and on the field Mark is always ready to impart a smile or lend a helping hand. When he’s not at work Mark is a gym junkie and not a day goes by that he’s not working out. He’s also an amazing father and often enjoys combining the two with toddler bench presses and kissy face arm dips. Check out his Facebook page for the cutest videos you’ll ever see!

Kimberley Bass, Helpdesk Manager

Kim joined PCI in May of 1999 after studying Computer Science at Fordham University because she felt the company offered her the opportunity for technical growth she was searching for. When not at work Kim loves spending time with family and friends, taking in a Broadway show and fitness. If she could only eat one meal for the rest of her life it’d be pasta with green veggies, if she were a super-hero she’d have the power of flight and she considers her best quality to be her reliability.

Rajendra Singh, Network Engineer

Raj has been with PCI since August of 2007 and decided to take the job here because of “the great environment and always up to date technology that we work with.” He thinks one of the best things about working here “to be the team. Very great to work with and very supportive” and he considers his proudest accomplishment to be when he got his MCSE certification from Microsoft and his best quality to be having a great sense of humor.

Peter Prince, Sales Assistant

Peter started working at PCI in March of 2015 because he liked the location and the ability to start part-time. He stays because “the people I work with are great and the work is satisfying”. When not negotiating server prices Peter enjoys doing yard work, watching sports, cooking and listening to music. If he won the lottery he’d spend the rest of his days travelling, to date his favorite vacation spot is Cape Cod.

Keith Dobson, Network Engineer

Keith has been with PCI since February of 2017. PCI was an enticing job opportunity for Keith because “I clicked with the environment of the office almost instantly. I could tell the people I was talking to were both serious and genuine about their work”. When he’s not at work Keith enjoys playing play Ultimate Frisbee and activities that involve building or creating and he considers his best quality to be his unending curiosity that leads him to learn a lot about the little things. If he were a superhero he'd like to have the power over sound because he’s always felt like that could be very versatile.

Oscar Lopez, NOC Administrator

Oscar joined the Helpdesk in October of 2017. He considers himself to be “a simple man that has complicated tastes” but here in the office he’s known more for his ability to inhale a burger in a minute than any of those. Oscar studied Computer Science at Manhattan College and when not at work he enjoys spending time with his family and gaming. He believes his best quality is his charisma and his proudest accomplishment to be raising his son.

Christian Quijada, Helpdesk Technician

Christian is the youngest Team Member at PCI but the only thing better than his skill in the datacenter is his skill in the bowling alley (his highest score is 279!) He was drawn to PCI because of the emphasis the company places on character and he joined the company in July of 2019 after graduating from SUNY Cortland with a Bachelor’s degree in Education because of “the people and the good vibes”. He’s a health and fitness advocate who also enjoys watching and playing basketball, hiking and going to the beach. If he won the lottery, he’d spend the rest of his days travelling but for now his favorite vacation spot is Vero Beach, Florida.

Nick Hazzard, Network Engineer

Nick was PCI’s last hire of 2019, starting in December. He studied at Dutchess Community College and with a double major in Computer Information Systems and Fire Protection Technology. When not at work Nick enjoys spending time being a Volunteer Firefighter for the Valhalla Fire Department as well as doing volunteer work with the Office of Emergency Management for the Yonkers Police Department. He’s also a major gear head with a long-standing love of cars, motorcycles, and ATV’s and is a Subaru Ambassador.

Carluis Liz, Project Administrator

Carl started working at PCI in Oct of 2020. Carl felt that PCI offered the best change in culture and fulfillment that caters to his excitement for Technology. When not managing projects, Carl enjoys playing board games , gaming on his PC, or spending time with his friends and family. If Carl had to travel to anywhere in the world, he would travel to Japan (again)!

Mary McAllen, Executive Assistant

Mary joined PCI in May of 2021. She decided to take the job here because she felt it was "a great work environment to be a part of and truly believes in PCI's 4 main core values: Team, Humble Confidence, Respectful-Always, and Commitment". When not at work, Mary values spending time with her family, friends, baking desserts, and getting out onto the softball field at the first sign of warm weather! Aruba is her top vacation destination so far!

Daniel Estevez, Network Engineer

Daniel joined the PCI Team in November of 2021

Cameron Phyfer, Helpdesk Technician

Cameron joined PCI in March of 2023. Hailing from South Africa he joined PCI to broaden his knowledge in IT and because the culture and Team are amazing, he also enjoys working with new technologies. When he is not working on IT issues you can find him online in games, on a Hiking route, at the archery range or with friends. Cameron would love to travel to Japan, USA, Germany and England.

Graeme Lowe, Helpdesk Technician

Graeme started working at PCI in July of 2023. Graeme felt that PCI gave the word Family & Team actual meaning and had a thirst for knowledge in all things MSP related. When not at work, Graeme enjoys spending time with his friends and family, going to the gym to free his mind and enjoys gaming on his PC. “I would say the place I would see as a vacation destination has to be the USA to meet everyone, I have interacted with on this journey so far”.

Ivan Flores, Partner Success Advisor

Ivan is the newest member of the PCI team, joining us in August 2023. Ivan joined the team because of his belief in the company's vision and culture. He has been described as a humble hero at work and in his personal life, always willing to help and find solutions with no need for credit. Outside of work you will find Ivan with his kids outdoors or on the sports fields. He is an avid soccer player and a big runner, completing multiple ½ marathons and marathons and is actively training for his 1st triathlon.