“The trouble with paying less for the small guy is he isn’t always available, has limited backup and may not be up on the latest developments.”

You can always find someone for less.  We have been through at least 3 IT companies over the years, many of whom were small operations.  The trouble with paying less for the small guy is he isn’t always available, has limited backup and may not be up on the latest developments.  We were paying much less before and do not regret the change to Progressive Computing.