TEAM is one of the 4 Core Values here at Progressive Computing. People – not technological solutions – are our number 1 asset. Not only do we invest a lot of time and energy looking for great people to join our team, but we also invest in their development and growth once aboard.  Here are our current open positions. If you’re interested in any please use the form to toss your name in the hat for consideration.

Helpdesk Technician (Full Time) 

The Helpdesk Technician provides first level technical support to end-users via phone, email and remote-control sessions. Support issues will cover email, workstations, servers, printers, networks, ISPs, cloud-applications, and vendor specific hardware and software.

Education / Certifications:

  1. Relevant IT Certifications: Microsoft, CompTIA, etc.
  2. Bachelor or higher Degree in Information Technology, or related fields desirable

Work Experience:

  1. 1-5 years of IT Support experience
  2. MSP experience is a bonus

Skills or Abilities:

  1. Positive communication habits (people skills, listening skills).
  2. Good written, verbal & phone skills.
  3. Patience, especially in tense situations.
  4. Eager and willing to help others.
  5. Ability to work on a team.
  6. Ability to multitask.
  7. Strong troubleshooting skills.
  8. Working knowledge of Desktops (PC and Mac), Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, Switches, iOS and Android devices, etc.
  9. Knowledge of IT Support ticketing systems

Account Manager

The Account Manager (AM) is the business liaison between our technical team and our customers. The AM understands business strategy and can identify technologies that will meet, improve or enhance our customer’s goals or demands. The AM is instrumental in enhancing the overall relationship through structured and unstructured interactions with customers and handling major requests.

Specifically, the AE will successfully engage in the following interactions:

  1. Conduct periodic Technology Business Reviews (TBRs).
  2. Enhance the overall relationship with partners and manage their expectations
  3. Farm sales opportunities identified by TAMs and technical staff
  4. Farm the customer base by assisting with specific sales campaigns
  5. Process and drive major quotes to existing Partners
  6. Support other sales functions including Sales Assistant, OSR and TAM

QUALIFICATIONS

  1. Education / Certifications
    1. Associates or Bachelor’s degree
    2. Technical Certifications preferred
    3. Sales certifications or training
  1. Work Experience
    1. Sales experience
    2. Customer Service experience
    3. Technical experience

Network Engineer

The Network Engineer is to provide all onsite service and support needs for our clients.  This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software.  The Network Engineer is responsible for maintaining the design and integrity of the client network environment.

Education / Certifications

  • Relevant IT Certifications: Microsoft, SonicWALL, CompTIA
  • Bachelor or higher Degree in Information Technology, Communications or related fields desirable.

Work Experience

  • 3-5 years of cumulative and relevant technical experience.

Skills or Abilities

  • Positive communication habits (people skills, listening skills).
  • Good written, verbal & phone skills.
  • Ability to translate technical jargon into human terms.
  • Patience, especially in tense situations.
  • Eager and willing to help others.
  • Ability to work on a team.
  • Ability to multitask.
  • Strong troubleshooting skills.
  • Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches.
  • Knowledge of ConnectWise and Kaseya a plus.
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